Frequently Asked Questions
Q. How often will you call to clean my windows?
A. Whilst I will stick to the agreed schedule with you, normally every 4 weeks or every 6 weeks, I will not necessarily call on the same day each month. There are too many factors affecting this - weekends, extreme weather, holidays and unforeseen disruptions to scheduling.
Q. How will you know when I have called?
A. If you are out when I call I will leave a card stating that 'Your windows have been cleaned today', together with a stamped addressed envelope for you to return with your payment.
Q. How do you ask for payment?
A. Pay me when I clean your windows if you are in at the time. I accept payment in cash, by cheque, by bank transfer. If you are not in then just send your payent back to me in the SAE I will leave with you.
I ask for payment to be made within 7 days for domestic customers and in accordance with individual agreements for commercial customers. If you are going to be away then let me know that payment is going to be late. If any problems are likely then just let me know. If payment still has not been made 1 month after the clean then I reserve the right to suspend my services until arrears have been paid in full.
Q. How much do you charge?
A. Each house or premises is different. The cost for cleaning your windows will be dependant on a number of factors including -number of windows, difficulty of access, hard to reach windows, type of windows and state of repair.
Q. How often will you review your prices?
A. Your price will be reviewed annually in line with inflation, fuel cost rises and insurance premium increases.
Q. What happens when it rains?
A. I will have to continue cleaning in light rain in order to provide you with a regular and reliable service. If it is raining heavily or very windy then I will not clean for health and safety reasons.
Q. What happens if I am not happy with the way you have cleaned my windows?
A. I will, without doubt, come back free of charge to fix the problem. This guarantee is conditional on it not raining after my clean and any request must be made within 24 hours of my visit.
Q. I have an existing window cleaner but recently he has stopped coming. How reliable are you?
A. I aim to be 100% reliable. I recognize there is nothing more frustrating than expecting a regular service and not getting one.
Q. I have heard that window cleaners are moving on to new methods of cleaning windows using water-fed poles and pure water. What cleaning methods do you use?
A. Please see my page on Pure Water on this website for further information.
Q. I live in a 3-storey town house and I have one window above a conservatory which my current window cleaner cannot reach. How do you reach such difficult to access windows?
A. Using a water-fed extendable pole I can now reach previously dangerous and/or difficult aspects of your property including sky-lights and velux windows. Some windows may only be accessed properly from a ladder on to a low, pitched roof which I will still do. However, I always keep health and safety requirements in mind and I will not work on a pitched roof or one which is not load-bearing.
Q. Apart from window cleaning, what other services do you offer?
A. I offer scheduled or occasional fascia or soffit cleans, conservatory roof cleans and gutter clearance and cleaning. I will also clean the insides of your windows if requested by prior appointment.
Bedford Window Cleaning
Call me on 07913 798493 or 01234 828996
E-mail me at clive@bedfordwindowcleaning.co.uk